Organisational Citizenship Behaviour, Public Service Motivation and Employee Well-being: a quantitative study into the dark side of OCB

Abstract

In this study a cross-sectional survey was used to investigate the relation between organisational citizenship behaviour and three forms of employee well-being and to investigate the relation between compulsory citizenship behaviour and three forms of employee well-being. We also studied the influence of PSM on these relationships. The study was conducted among 333 PhD-students of five Dutch universities. We found a positive relationship between organisational citizenship behaviour aimed at the organisation and job satisfaction and perceived organisational support. We also found a negative relation between compulsory citizenship behaviour and job satisfaction and POS and a positive relation between compulsory citizenship behaviour and job stress. These results indicate that organisational citizenship done under pressure is associated with a lower employee well-being. We suggest future research investigates the origins of compulsory citizenship behaviour.