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        Extern Cliëntentevredenheidsonderzoek Algemene Hulpdienst U-centraal

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        Saadat Jasmijn bp2015.pdf (818.3Kb)
        Publication date
        2015
        Author
        Saadat, T.J.
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        Summary
        Due to culture sensitivity and in the context of client satisfaction research the question in this paper is: Which experiences do cultural minority clients of U-central have and what could be improved at the service. The answer of this question is formed by interviewing eleven Turkish and Moroccan clients in a qualitative way. The conclusion is that U-centraal is doing a good job, due to the attitude of the volunteers. Improvements can be made in terms of communications; tempering the expectations, explaining the other services of U-centraal and offering communication in the language the client speaks.
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        https://studenttheses.uu.nl/handle/20.500.12932/21181
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