dc.rights.license | CC-BY-NC-ND | |
dc.contributor.advisor | Selten, Peter | |
dc.contributor.author | Saadat, T.J. | |
dc.date.accessioned | 2015-08-21T17:00:40Z | |
dc.date.available | 2015-08-21T17:00:40Z | |
dc.date.issued | 2015 | |
dc.identifier.uri | https://studenttheses.uu.nl/handle/20.500.12932/21181 | |
dc.description.abstract | Due to culture sensitivity and in the context of client satisfaction research the question in this paper is: Which experiences do cultural minority clients of U-central have and what could be improved at the service. The answer of this question is formed by interviewing eleven Turkish and Moroccan clients in a qualitative way. The conclusion is that U-centraal is doing a good job, due to the attitude of the volunteers. Improvements can be made in terms of communications; tempering the expectations, explaining the other services of U-centraal and offering communication in the language the client speaks. | |
dc.description.sponsorship | Utrecht University | |
dc.format.extent | 837972 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | nl | |
dc.title | Extern Cliëntentevredenheidsonderzoek Algemene Hulpdienst U-centraal | |
dc.type.content | Bachelor Thesis | |
dc.rights.accessrights | Open Access | |
dc.subject.courseuu | Liberal Arts and Sciences | |