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        Implementing A Case-handling System: Supporting the Design Process

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        Thesis_v1.0_04082015.pdf (2.332Mb)
        Publication date
        2015
        Author
        Eckhardt, A.E.
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        Summary
        Case handling is a popular paradigm within municipalities and governmental organizatons in The Netherlands. However, there is a significant gap between scientific literature and the implementation of Case-handling Systems at these organizatons. Based on a literature study and semi-structured interviews at organizations, this research presents several best practices and introduces the Declarative Modular Case Modelling Technique (DMCM) in order to support organizations with their implementation of a Case-handling System. The technique is tested in a case study performed at the Nederlandse Voedsel- en Warenautoriteit, which is at the time of writing in the process of implementing such a system. The technique presents a generic modular approach to the modelling of processes and case types, focusing on the reusability of process fragments between different case types. The modules are gathered in a repository on which the specific implementations are based. With the introduction op the modelling technique, best practices and a definitive definition of the case handling paradigm, this research bridges the gap between the academic and organizational aspects of case handling.
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        https://studenttheses.uu.nl/handle/20.500.12932/21119
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