dc.rights.license | CC-BY-NC-ND | |
dc.contributor.advisor | van der Werf, J.M.E.M. | |
dc.contributor.advisor | Overbeek, S.J. | |
dc.contributor.author | Eckhardt, A.E. | |
dc.date.accessioned | 2015-08-19T17:00:43Z | |
dc.date.available | 2015-08-19T17:00:43Z | |
dc.date.issued | 2015 | |
dc.identifier.uri | https://studenttheses.uu.nl/handle/20.500.12932/21119 | |
dc.description.abstract | Case handling is a popular paradigm within municipalities and governmental organizatons in The Netherlands. However, there is a significant gap between scientific literature and the implementation of Case-handling Systems at these organizatons. Based on a literature study and semi-structured interviews at organizations, this research presents several best practices and introduces the Declarative Modular Case Modelling Technique (DMCM) in order to support organizations with their implementation of a Case-handling System. The technique is tested in a case study performed at the Nederlandse Voedsel- en Warenautoriteit, which is at the time of writing in the process of implementing such a system. The technique presents a generic modular approach to the modelling of processes and case types, focusing on the reusability of process fragments between different case types. The modules are gathered in a repository on which the specific implementations are based. With the introduction op the modelling technique, best practices and a definitive definition of the case handling paradigm, this research bridges the gap between the academic and organizational aspects of case handling. | |
dc.description.sponsorship | Utrecht University | |
dc.format.extent | 2446269 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | en_US | |
dc.title | Implementing A Case-handling System: Supporting the Design Process | |
dc.type.content | Master Thesis | |
dc.rights.accessrights | Open Access | |
dc.subject.keywords | Case handling, Systems, Modelling technique, Case study | |
dc.subject.courseuu | Business Informatics | |