Digital innovation in Eurofins BioPharma Product Testing - Restructuring and implementing a new nomenclature for the Client Registration Management at EBPT NL

Abstract

Management summary In this thesis addresses the digital infrastructure used within Eurofins BioPharma Testing Netherlands (EBPT NL), a national branch of the global company Eurofins. The current naming structure used for the Customer Commercial Framework is assessed, and a new naming structure has been designed for replacement. The thesis focuses on the question how a customer facing and frequently used CCF nomenclature should be named, that allows both customer and operational teams to be satisfied. Here, we present findings on three questions to answer to the problem: o What types of data management frameworks are there? o What type of framework fits the company? o How is a new customer framework successfully implemented at EBPT NL? The project started in September 2024 and the design for the new CCF nomenclature was finalized in January 2025. Implementation has started February 2025 and is currently executed by the various parties involved. Depending on the successful outcome of checks and tests, implementation will be completed before March 2025. the Research of literature and public available reports has shown a widely applied model for data architecture, consisting of four frameworks: data silos, data mesh, data warehouses, and data lakes. Here, we place the current data design of CCF names partly within a Data Silo framework, causing problems in data consistency. Analysis of current data revealed limited alignment of CCF names used throughout the four Business Units of EBPT NL. Considering the existing data frameworks, the type of relevant data, and the application of this data, we propose a more centralized and aligned type of nomenclature than currently used. Therefore, the new design for CCF names fits a data warehouse framework. For this configuration, governance through Master Data Management is important for maintenance of consistency of the data. Since the CCF names are interconnected with codes and versions, no further historical indication is needed in the new naming structure. Online meetings were organized with various stakeholders representing all Business Units of EBPT NL. Having presented the initial proposal for a new consistent nomenclature, feedback was received and incorporated in the definitive naming structure: [Lab name] [Type] (- products/projects/ FTE (if required)) (- division of company (if required)). The implementation of the new nomenclature requires careful coordination, clear communication, and stakeholder engagement. Once successful at EBPT NL, this model can be expanded internationally. We propose three recommendations for a successful implementation and possible expansion: 1. Coordinated Execution: The update must be carefully coordinated, with a bulk update to synchronize CCFs in ComLIMS and subsequently the CAPs in eLIMS, minimizing disruptions and ensuring data consistency. 2. Communication: Clear communication will ensure all stakeholders understand the changes, the impact, and the adoption process, improving efficiency and reducing errors. 3. International Alignment: After successful implementation at EBPT NL, the new nomenclature could be presented to international teams to promote global consistency in data management. The new CCF naming structure moves the company from a siloed data model to a more integrated one, supported by Master Data Management (MDM). Despite infrastructure limitations, a tailored nomenclature was developed to align CCFs across sites. enhancing data consistency and quality while accommodating Eurofins' decentralized structure.