View Item 
        •   Utrecht University Student Theses Repository Home
        • UU Theses Repository
        • Theses
        • View Item
        •   Utrecht University Student Theses Repository Home
        • UU Theses Repository
        • Theses
        • View Item
        JavaScript is disabled for your browser. Some features of this site may not work without it.

        Browse

        All of UU Student Theses RepositoryBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

        Develop a competencies framework for digital transformation in the banking industry

        Thumbnail
        View/Open
        6698468_Thesis_Final.pdf (1.281Mb)
        Publication date
        2022
        Author
        Phongphaew, Panithan
        Metadata
        Show full item record
        Summary
        Concerning the banking industry, the Organization for Economic Co-operation and Development (OECD) stated that digital technology might significantly impact increased competitiveness and contestability in financial markets. Because of this, banking will move to a platform-based, customer-centric model, which will require incumbents to change. Several technologies, such as social, mobile, and big data, play a part in driving changes in banking models, where technology has revolutionized the bank's operations. The banking industry must plan its organization ahead of time, and human capital is critical. Organizations and people are being forced to change due to technological disruption. It has become commonplace for employees to need to learn new skills. Also, a company's training and development strategy should align with its business model to help employees get better skills for jobs in the 21st century. As a result, this study aims to understand and develop a digital competency framework for digital transformation in the banking industry.
        URI
        https://studenttheses.uu.nl/handle/20.500.12932/43061
        Collections
        • Theses
        Utrecht university logo