Mobility as a Service: Identifying possible socio-technical scenarios in the network of expectations
MetadataShow full item record
This study explores the possible socio-technical scenarios regarding Mobility as a Service, by using expectations of the involved actors as starting point. Mobility as a Service is a relatively new concept, attracting the attention of researchers, businesses, and public authorities. On paper, Mobility as a Service has the potential to contribute to solutions regarding climate change and urbanization, but practice has not yet shown this. To eventually get to this promising future, developments influencing Mobility as a Service should be aligned. The strategies of the involved actors are influenced by their expectations on a certain development. With a de-alignment of expectations, delay on the development could be caused. As the expectations on Mobility as a Service have not yet been researched, these are used as starting point for this research. To compare the expectations, these are narrated into socio-technical scenarios. This research addresses the question: What are the expectations of the actors involved in implementing Mobility as a Service in urban areas in the Netherlands, and what socio-technical scenarios can be derived from these expectations? A qualitative research is performed, collecting and analysing expectations from involved actors. The identification of divergences throughout these expectations were used to construct the socio-technical scenarios. From there, three scenarios evolved differing in the degree of transformation of the mobility system and the influence of public and private parties. In two of these scenarios, Mobility as a Service becomes an add-on to the mobility system, without large scale changes in the future of urban mobility. The other scenario showed a substantial change of the future urban mobility system by Mobility as a Service, enhancing a socio-technical transition. The adoption of the roles by the involved actors influenced the transition pathways of the different scenarios. So, depending on which of the outcomes is preferable, actors can adopt a certain role and influence the direction of the development regarding Mobility as a Service. Nevertheless, the expectations diverge on the potential of Mobility as a Service, transforming the urban mobility system.