The Influence of Feedback Environment and Task Interdependence on the Relationship between Organizational Citizenship Behaviour and Group Performance
Summary
Previous research indicates a positive link between organizational citizenship behaviour and group performance. Possible factors that influence this relationship, however, have been little researched. Neither has this link been shown in a Dutch context. By investigating the influence of feedback environment and task interdependence on the relationship between OCB and group performance, this study hopes to contribute to academic discussion as well as provide companies with applicable strategies to improve group performance. OCB was expected to positively influence group performance. An increase in feedback environment and task interdependence was expected to strengthen the relationship between OCB and group performance through moderation. Self-reported survey data were analysed from participants (N=195) that are employed in The Netherlands and form part of a work team. The results suggest that OCB positively relates to group performance, confirming previous findings for the working population in The Netherlands. Feedback environment and task interdependence did not moderate the relationship between OCB and group performance. However, additional analyses show that feedback environment does mediate the relationship between OCB and group performance. These results demonstrate the importance of OCB and feedback environment for group performance.