Organizational Citizenship Behavior and the relationship with Burnout, Work Engagement, and JD-R Model

Abstract

Purpose – The present study is based on the JD-R model and aims to understand the relationship between job resources, job demands and organizational citizenship behavior. It is also intended to research the potential role of burnout and work engagement as a mediator between job resources, job demands, and OCB-I and OCB-O. Design and method – Cross-sectional data was collected from employees of higher educational institutions in Chile. The hypothesized model was tested using multiple linear regression and PROCESS-macro from Hayes (2017). Findings – Role clarity positively and directly relates to work engagement, and both job demands (workload and emotional demands) are positively and directly related to burnout. Social support, work engagement, and burnout relate positively and directly with OCB-I. Social support and work engagement are positively and directly associated with OCB-O. Role clarity is negatively and directly associated with OCB-O. Additionally, work engagement and burnout partially mediate the relationship that both job demands and role clarity have with OCB. Originality – This study contributes to the knowledge about the JD-R model and its relationship with OCB-I and OCB-O in Chile. Furthermore, the results indicate that work engagement could potentially promote OCB in the workplace. Therefore, organizations could promote OCB by promoting wellbeing at work.