Human Connection in the Digital Age: Can Individuals Feel Seen, Heard and Valued via Messaging Apps?
Summary
Almost everyone uses instant messaging apps these days. But what are its effects on human
connection in friendships? Previous research found that the role of self-disclosure is
important in this process. The first objective of this thesis was to test the internet enhanced
self-disclosure theory. This theory states that the stimulating effect of instant messaging on
friendship quality is mediated by online self-disclosure. The second objective of this thesis
was to re-test the multiple mediator model that states that online self-disclosure stimulates
offline self-disclosure and thereby improves the quality of friendships. I found evidence for
both these theories. Furthermore, I explored the influence of age and extraversion on online
and offline self-disclosure behavior. I found evidence in line with past research: younger
participants disclose more easily online in comparison to older participants. A suggestion for
further research is to test the internet enhanced self-disclosure theory and the multiple
mediator model in different age groups.