"GG <3": Player perceptions on in-game positivity and commendation systems

Abstract

Disruptive behavior in online multiplayer games is widely accepted and normalized, negatively impacting players and the gaming community. While gaming companies have implemented punitive systems to minimize toxicity, positive interactions remain a mystery to players, researchers, and developers. League of Legends and Overwatch implemented commendation systems—the Honor and Endorsement systems—to promote and reward positive behavior. However, previous research suggests that players use these systems not for their intended use but rather to acknowledge in-game performance or to gain rewards. This study employs a mixed-methods approach to explore player perceptions of these systems and define positivity in the context of League of Legends and Overwatch. A survey (N=511) investigated how players commend each other and their definition of positive interactions. Thematic analysis revealed 12 key themes, highlighting a disconnect between commendation system usage and what players consider positive behavior. Additionally, a focus group evaluated redesigned system features based on survey insights and literature findings, and quantitative analysis indicated potential system biases. This study contributes to the broader discourse on positive behavior in online games by proposing an initial taxonomy of positive interactions and suggesting design improvements for commendation systems. The findings provide valuable insights for both researchers and developers who believe that gaming communities should be defined by more than just the absence of toxicity.