| dc.description.abstract | This thesis dives into the digital transformation of local governments with a particular focus on the
municipality of Soest in the Netherlands. It seeks to identify and analyze critical success factors (CSFs) such
as corporate culture, leadership, and change management, which are essential for the successful
implementation of digital transformation. These insights led to the development of the Digital
Transformation Progress Maturity Model (DTPMM), a framework designed to assess and guide digital
transformation progress in local governments.
To achieve this, the research used data gathered through systematic literature reviews to establish a
theoretical foundation. This was followed by in-depth interviews with experts from the municipality of
Soest to gain practical insights and validate the theoretical findings. The information collected was then
used to design the DTPMM.
The model was then validated through case studies conducted in Soest and the Utrechtse Heuvelrug,
providing a practical context for its application. These case studies highlighted the model’s practical utility
and suggested enhancements. The findings emphasize the importance of strategic alignment with broader
digital agendas and offer a structured approach for local governments to effectively plan and execute digital
transformation initiatives.
By addressing the main research question on evaluating CSFs, this study provides actionable insights and
frameworks that can help local governments achieve and measure their digital transformation goals, thereby
improving public service delivery and operational efficiency. | |
