| dc.description.abstract | Background: A gap in the knowledge is identified reflecting the link between information systems supporting ESEA and information systems supporting managerial
practices during continuous improvement processes among enterprises.
Aims: To assess the continuous improvement processes of large enterprises, in the
context of the link between ESEA and managerial practices. For these purposes, we
model the aforementioned processes in process deliverable diagrams and analyse
the information flow when ESEA is adapted in a larger setting, namely considering
managerial practices in the Supply Chain Department, Human Resource Department and Marketing Department.
Method: In a exploratory literature review, the link between ESEA and managerial
practices is investigated in a three-tier approach, namely macro, meso and microtiers. From the findings in the literature review, a set of hypotheses is generated.
Further, a step by step approach consisting of semi-structured interviews and gathering of documentation such as ESEA reports in five observational case studies is
conducted. Finally, 56 responses are collected from ESEA practitioners and ESEA
consultants in a collaborative survey.
Conclusion: There is a link in the state-of-the-art and practice between ESEA and
managerial practices. Further, a bidirectional link is identified in the observational
case studies and in the collaborative survey between information systems supporting ESEA and information systems supporting managerial practices in the Supply
Chain Department and Human Resource Department. However, no information
flow is detected concerning managerial practices in the Marketing Department. Finally, a hierarchy of strategies and processes are identified, namely company-wide,
functional and modular strategies and processes. In these processes, a plethora of
ESEA methods are adapted in managerial practices, such as the UNGC, SDGc, GRI
Assessment, ESG 2.0 Guidelines and the ISO14001. | |
