The Relationship between Job Satisfaction and Organizational Citizenship Behaviour: with Gender and Age as Moderators

Abstract

The relationship between job satisfaction and organizational citizenship behaviour (OCB) is examined in this study. Gender and age were tested as moderators on this relationship. This research expands knowledge on job satisfaction as a predictor of OCB by looking at the interaction between gender and age. This interaction, to date, has not been studied yet. Results of this study help organizations to more effectively engage their employees to perform OCB, which will contribute to the overall organizational effectiveness. A total of 187 participants took part in this study. As expected, results showed job satisfaction to be a significant predictor of OCB. Contrary to expectations, gender did not moderate this relationship. Neither did gender directly affect OCB. Age did interact with gender, resulting in a significant threeway interaction between age, gender and job satisfaction on predicting OCB. Unexpectedly in such a way that the more satisfied older men were with their jobs, the more OCB they would perform, and the more satisfied older women were with their jobs, the less OCB they would perform. Age did not directly affect OCB. Results are discussed in terms of practical implications, limitations and suggestions for future research.