| dc.description.abstract | Mobility hubs are places where multiple transportation modes are available and where these
different kinds of transportation can be shared. These kinds of commercial, public areas need
good wayfinding strategies to make every traveler's journey as successful and safe as
possible. The goal of this thesis is to identify what the information wants and needs are for
different travelers. In the first study, 92 travelers were interviewed at Utrecht Central Station
to find out what kind of traveler wants what kind of information, what they think of the
current signage at the station, and how they would improve this. Results indicated that most
travelers had trouble locating themselves, thought signage was not well placed, and had
trouble finding different modes of transport, especially bus stations. In a second study, I
looked at the questions that were asked at the information booths at the station. The questions
correlated with the problems found in the interviews and gave some additional insights.
Taken together, this research recommends taking the more vulnerable target groups into
consideration, like older adults and people who rarely visit the hub, when designing a future mobility hub | |
