Service with a smile(y)? Emoticons in Live Web-chat.
dc.rights.license | CC-BY-NC-ND | |
dc.contributor.advisor | Lentz, L.R. | |
dc.contributor.author | Knaap, B.J.M. van der | |
dc.date.accessioned | 2018-02-21T18:01:33Z | |
dc.date.available | 2018-02-21T18:01:33Z | |
dc.date.issued | 2018 | |
dc.identifier.uri | https://studenttheses.uu.nl/handle/20.500.12932/28662 | |
dc.description.sponsorship | Utrecht University | |
dc.format.extent | 2210466 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | nl | |
dc.title | Service with a smile(y)? Emoticons in Live Web-chat. | |
dc.type.content | Master Thesis | |
dc.rights.accessrights | Open Access | |
dc.subject.courseuu | Communicatie en Organisatie |