Assessing e-service quality, customer satisfaction and customer loyalty in subscription-based self-service web environments
dc.rights.license | CC-BY-NC-ND | |
dc.contributor.advisor | Donker, S. | |
dc.contributor.advisor | van der Ham, I. | |
dc.contributor.author | Hoogland, B.W. | |
dc.date.accessioned | 2015-05-01T17:02:47Z | |
dc.date.available | 2015-05-01T17:02:47Z | |
dc.date.issued | 2015 | |
dc.identifier.uri | https://studenttheses.uu.nl/handle/20.500.12932/19927 | |
dc.description.sponsorship | Utrecht University | |
dc.format.extent | 1367922 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | en | |
dc.title | Assessing e-service quality, customer satisfaction and customer loyalty in subscription-based self-service web environments | |
dc.type.content | Master Thesis | |
dc.rights.accessrights | Open Access | |
dc.subject.courseuu | Toegepaste cognitieve psychologie |