Etnische Matching bij Slachtofferhulp: het belang van etnische matching bij Turkse en Antilliaanse cliënten van Slachtofferhulp Nederland

Abstract

Purpose - This study examined the preference for ethnic matching by Turkish and Antillean clients of Victim Support Netherlands (Slachtofferhulp Nederland). The aim of the study was to investigate the relationship between acculturation, mastery of language of the care provider, migration generation and support satisfaction on the one side, and the preference for ethnic matching on the other side. The implementation of the study was done by the Institute for Psychotrauma (Instituut voor Psychotrauma) and the respondents were recruited by Victim Support Netherlands. Methods - A sample of 73 Turkish and 33 Antillean clients of Victim Support Netherlands was interviewed. The interview included the Lowlands Acculturation Scale, socio-demographic items and items about support requests. The interviews were accomplished by Turkish-Dutch and Papiamento-speaking interviewers. Results - Quantified data were analyzed using bivariate correlation statistics. A significant difference in preference for ethnic matching was found between the two ethnic groups. Indeed, a lower score on the Lowlands Acculturation Scale was correlated to more preference for ethnic matching, especially on the subscales ‘Skills’, ‘Traditions’ and ‘Loss’ a relation was found. No relation was found between support satisfaction and the preference for ethnic matching. There was a significant main effect found between the migration generation of the respondent and the preference for ethnic matching. Strong positive correlations were found between ‘language mastery’ of the care provider and the preference for ethnic matching. Conclusions - A higher acculturation score, in other words a reduced cultural adaptation, was related to more preference for ethnic matching. First generation migrants had more preference for ethnic matching than second generation migrants. Respondents who preferred a matching speech language with the care provider also preferred ethnic matching.